Mobile application for Complaint Forms

As a public transportation company CRM Manager you will be interested in providing a mobile tool to the public transportation users and employees, in order for them to be able to submit Complaint forms from their own mobile devices. It will no longer be necessary to accept slow and ambiguous complaint paper forms. Whether the complaint is against noisy vehicles, inappropriate driver behaviours, dilapidated stations or faulty ticket machines – this information will be automatically actualised by final users, with the possibility of integration in your CRM backend program (Salesforce.com, SAP CRM…).

Thanks to the mobile application for Complaint Forms your clients will be able to complete a Complaint Form on their mobile devices (whatever they use today: phones, PDAs, Netbooks etc.). They will be able to communicate in a simple and concise way any of the deficiencies they have experienced or detected in any of the public transportation vehicles or stations. Furthermore your CRM staff will be able to send a personalised reply using the same mobile application.

This mobile application runs on any mobile phone and works both on and offline (no mobile phone connection required). In the offline mode when there is no Internet connection available, the Complaint Form is not automatically uploaded, but it will be sent once connection resumes. In the online mode the latest information about customer Complaint Forms is uploaded in seconds to the final application.

Material Warehouse Management free application for public transportation companies

With this application all stock movements can be controlled in each of the public transportation company warehouses; receiving (batch and not batch managed materials), storing, moving stock around in the warehouse, dispatching goods and even simple tasks such as accessing material and stock information takes a matter of seconds with the mobile application for Material Warehouse Management.

This mobile app works with any mobile phone (using the camera as a barcode scanner for 2D or lineal barcodes) or any PDA; and you do not even need a Wi-Fi Infrastructure (the mobile application for Material Warehouse Management works both on and offline and can send data via Wi-Fi or UMTS/GPRS). This solution can be integrated with your backend system (e.g. SAP MM, Microsoft Dynamics etc.) or it can be used standalone with a Microsoft Excel Add-on (MS Excel is then used to manage the warehouse movements).

Mobile application for Vehicle Inspections

As a public transportation company Maintenance Manager you will be interested in having real time vehicle maintenance status feedback. Inspections can be scheduled periodically as part of a maintenance plan performed by mechanics or drivers, or they can be introduced ad-hoc, whenever an employee detects a malfunction in any of the vehicles.

Thanks to the mobile application for Vehicle Inspections your employees will become an active part of the maintenance system. No more delays completing complex forms or sending them to the maintenance department for processing. Communication will become fast and easy.. The key factor is that this can be done using existing mobile devices. Employees will not have to change their mobile phone, they can use the same mobile device they are using today: phones, PDAs, Netbooks, etc.

Mobile application for Ticketing and Information

As a public transportation company CRM Manager you will be interested in providing actualised information about ticket prices and conditions or providing the facility to purchase tickets online to your final users using their mobile phones. The ticketing price and conditions information is dynamic information that is seldom modified, and that new users always need to know. This information is usually placed in the stations and in public transportation guides using a paper based format. Paper dependence generates a significant effort (time and economic) particularly when modifying a transport price or a ticket condition.

Thanks to the mobile application for Ticketing and Information your clients will have access to ticket prices and conditions on their mobile devices (whatever they use today: phones, PDAs, Netbooks etc.). They will be able to consult the actualised prices and, in the Enterprise version, they will also have the option to buy them online. Furthermore your clients will be able to create contact forms directly from their mobile phones, so that personal attention can be provided.

Mobile application for Timetable and Incidents Information

As a public transportation company CRM Manager you will be interested in providing both accurate and actualised information to your final users. The timetables of transportation lines and station information is dynamic information that is modified frequently. This information is usually placed in the stations and in public transportation maps using a paper based format. Paper dependence generates a significant effort (time and economic) particularly when modifying a transport line timetable or a scheduled stop station.

Thanks to the mobile application for Timetable and Incidents Information your clients will have access to created timetables on their mobile devices (whatever they use today: phones, PDAs, Netbooks etc.). They will be able to consult the actualised timetable and have visibility of any new incidents on the public transportation lines. Furthermore your clients will be able to create contact forms directly from their mobile phones, so that personal attention can be provided.

Mobile Applications for Work Order Execution

As a public transportation company Maintenance Manager, you employ maintenance Technicians to do preventive and reactive maintenance works on the vehicles and installations within your responsibility remit. Whenever an incident is reported (breakdown notified) or a preventive maintenance plan requires it, a Work Order is created.

Thanks to the mobile application for Work Order Execution your Technicians will have access to the assigned Work Orders on their mobile devices (whatever they use today: phones, PDAs, Netbooks etc.). They will be able to confirm worked times, used materials, set the status and add comments to the Work Order.

This mobile application runs on any mobile phone and works both on and offline (no mobile phone connection required). It is therefore ideal for work with 3rd parties and with non-permanent employees in various environments (bus, trains, bus stations, train garage, etc.).

Mobile Application for Team Surveys

In any Company and indeed any business unit, “internal politics” play a crucial role. You, as a Business Unit Manager may find yourself acting as both politician and ambassador. On one side, you have your team and on the other, Management. Both are lobby groups and both will have valuable input deciding your success and the success of the business unit.

It is therefore fundamental to collect intelligent feedback on a regular basis. There is a vast spectrum of evaluation categories for data capture including team values, principles, modus operandi, Business Unit Manager decisions, organisational and administrative matters etc.

With the mobile application for Team Surveys you are guaranteed to extract the feedback you target, primarily because the feedback gathering process is so convenient. Your team can provide your feedback at any time, from any where as best fits their itinerary (whilst waiting for a train, on the underground etc.). In this mobile application and in the corresponding Mobile App Admin Portal, you can freely define as many feedback Surveys as you require and assign them to your team members. Your team members then receive the survey on their mobile phone. Once the survey is answered it will automatically be transferred to the Mobile App Admin Portal (accessible under www.movilizer.com). From here, you can view, analyse and download the data into Microsoft Excel. The mobile application for Team Surveys is compatible with any mobile phone and operates both on and offline - no connectivity is required. Data transfer can then go via the most convenient technology for you (WLAN, GPRS, UMTS etc.).

Mobile Application for Team Phone Book

You are managing a team and recognise the value in ensuring that all team members have access to their colleagues contact details (mail, phone number), skills (languages etc.) and experiences (former projects / background etc.). Ideally this information would be available within seconds, retrievable at any time and from any where by Users accessing their Team Phone Book via their existing mobile phone.

With the Movilizer Team Phone Book mobile application you can do this without any additional IT Infrastructure (No server required, and 100% reusability of existing mobile phones, whatever the model). This scenario is ideal for virtual teams, cross company collaboration projects and small businesses without their own Exchange or Lotus Notes infrastructure.

Mobile Application for Car Logbook

As a Corporate Fleet Manager the mobile application for Car Log Book management awards you absolute control and understanding of who is driving which car, when and for what purpose. As an individual driving a Company car you will find this application most useful because it helps you to track both business and personal journeys. For tax calculation purposes, this data is stored during the year in your personal Movilizer portal and can then be used.

Additionally, with the mobile application for Car Log Book management you can optimise your vehicle's performance; it allows you to keep track of fuel, journeys made, repairs and many other expenses.

Mobile Application for Data Cleaning

The mobile application for Data Cleaning is designed to be a “one way” mobile application. It means: you can adapt this application in minutes (or in a few hours/days should you require integration), you use it for some months and as soon as your master data achieves the required quality you stop using it. By giving this mobile Data Cleaning application to the people in the field, anybody within your organisation can participate in your data cleaning campaign. Some example scenarios are:

Sales Reps visiting Customers and updating contact and address information,
Delivery Drivers or Merchandisers updating equipment and POS materials at the outlets,
Plant Maintenance Technicians updating equipment and functional locations,
Service Field Engineers and Consultants updating Customer Installed Base,
Utility Field Technicians updating the geolocation of equipment and meters,
Asset Handling personnel labelling, serialising or tagging materials, containers or other assets,
Warehouse Employees updating warehouse and material master data etc.

Mobile Application for Inventory Counting

Counting stock or equipments in a warehouse, in the company campus or in a retail store is always a time intensive task. Thanks to the Mobile Application for Inventory Counting, all you need to do is to scan the materials/equipments, register the storage location and enter the quantity. And for this you can use any mobile phone (using the camera as a barcode scanner for 2D or lineal barcodes) or any PDA; and you don´t even need a WiFi Infrastructure (the Mobile Application for Inventory Counting works offline/online and can send data via Wifi or GPRS/GSM).

This solution can be integrated with your backend system (e.g. SAP Cyclical Inventory Counting) or it can be used standalone with an Excel Add-on, in which you can maintain your warehouse/campus or store layout and then download your counting results.

Mobile Application for Warehouse Management

Receiving goods (both serialised and non serialised), stacking, storing, moving stock around in the Warehouse, dispatching goods and even simple tasks such as accessing material and stock information takes a matter of seconds with the Mobile Application for Warehouse Management. And for this you can use any mobile phone (using the camera as a barcode scanner for 2D or lineal barcodes) or any PDA; and you do not even need a Wi-Fi Infrastructure (the Mobile Application for Warehouse Management works offline/online and can send data via Wi-Fi or GPRS/GSM).

This solution can be integrated with your backend system (e.g. SAP MM, Microsoft Dynamics etc.) or it can be used standalone with a Microsoft Excel Add-on (MS Excel is then used to manage the Warehouse movements).

Mobile Application for Quality Management

With the mobile application for Quality Management you can record Quality Inspection results and create Quality Notifications (e.g. Customer Quality Complaints) online and offline using normal mobile phones. Your Technicians, Inspectors, Warehouse Clerks and even your final Customers will be able to record on their mobile phones (whatever model they use today) any Quality related information wherever the inspection check is being carried out.

With the mobile application for Quality Management, you can configure in minutes your own Quality Inspection forms and Quality Notifications/Complaints forms as you need them and optionally integrate them with your existing ERP/Quality Management system via Web Services. In case no integration is required you can download the results into Microsoft Excel for further processing.

Mobile Application for Time Recording

Companies use this Mobile Application to deploy weekly timesheets to their internal and external worker’s mobile phones. Individuals select the appropriate worksheet/customer from the selection list and book work and travel durations on their mobile phones.

This application works both on and offline, and is compliant with any mobile phone: BlackBerry, Nokia, Sony Ericsson, Samsung, Motorola etc. The Mobile Application can be used standalone (the administrator loads the consolidated list of captured times from www.movilizer.com down) or can be integrated with SAP ERP, Business One—Mari Project or other backend systems.

Mobile Application for Travel Expenses

The mobile application for Travel Expenses Recording enables your workers wherever they may be to capture all incurred travel expenses using their mobile devices. This mobile application for Travel Expenses Recording works both on and offline and is compliant with any mobile phone: BlackBerry, Nokia, Sony Ericsson, Samsung, Motorola etc. The scenario can be used standalone (the administrator downloads from the www.movilizer.com lists of captured travel expenses in Microsoft Excel) or can be integrated with the necessary backend systems (e.g. SAP Travel Expenses Manager etc.).

As a Work Manager or as an IT responsible for a company you define your travel expense forms according to your requirements in the Mobile App Admin Portal. Here you can specify the works against which you can record travel expenses (internal works or customer works) as well as the Expense Categories that you allow your workers to claim. For example, ‘Transportation’ incorporating rental vehicles, private mileage and petrol, taxis, trains and airplanes – ‘Accommodation and Sundries’ covering hotel and restaurant charges. Then you assign the travel expense forms to your workers.

Mobile Application for Mobile Survey

The mobile application for Mobile Surveys enables your company to obtain feedback from all of your customers wherever they are. The application covers two different scenarios: Firstly, companies that have their own workers making direct surveys to customers and secondly, companies that send surveys directly to their customer’s mobiles. In both scenarios, this solution will work in both online and offline environments and is compliant with any mobile phone: BlackBerry, Nokia, Sony Ericsson, Samsung, Motorola, Android, iPhone, etc. The scenario can be used standalone (the administrator downloads from the www.movilizer.com lists of captured surveys in Microsoft Excel) or can be integrated with the necessary backend systems (e.g. Sales force.com, SAP, etc.).

As a CRM Manager or as a person responsible for surveys, you define your survey forms according to your requirements in the Mobile App Admin Portal. Here you can specify the logic of the survey and also the customer mobile you want to send it to. With this solution you will get:

Mobility
Whether it’s a PDA, a mobile phone, a Smartphone or a Tablet-PC, the survey can be performed on every device.

Interactivity
Surveys with audio or video data offer a wide range of new opportunities. Direct access to customers: anywhere at any time. The possibility to get in touch with your customers at the point of sales, trade fairs, movie theatres and sales talks, practically wherever and whenever you want to.

New audience
Mobile surveys will give you access to new groups of audience especially the younger generation as well as business professionals.

Mobile application for Contact Person Lead Creation forms

As a CRM Manager, you will be interested in providing a mobile tool to your sales and marketing employees that will enable them to create Contact Person Lead Creation forms using their own mobile devices. It will no longer be necessary to create paper forms with new lead information only to have to input captured data into your CRM system at a later date. Whenever a new lead opportunity is detected it can be documented in a mobile phone. This information will automatically be actualised by final users, with the possibility of integration in your CRM backend program (Salesforce.com, SAP CRM…).

Thanks to the mobile application for Contact Person Lead Creation your mobile employees will be able to complete a Lead Creation form on their mobile devices (whatever they use today: phones, PDAs, Netbooks etc.). They will be able to document information in a simple, structured and concise way. Once the synchronisation process has taken place, your CRM system will be able to integrate the lead creation data and you will be able to review the data using the Movilizer Application Portal.

This mobile application runs on any mobile phone and works both on and offline (no mobile phone connection required). In the offline mode when there is no Internet connection available, the Contact Person Lead Creation form is not automatically uploaded, but it will be sent once connection resumes. In the online mode the latest information regarding Contact Person Lead Creation forms is uploaded in seconds to the final application.

Mobile Application for GPS Fleet Management

The Partner Mobile Application for GPS Fleet Management is a real time fleet controlling application that can be used by companies in any sector, irrelevant of their size. It is ideal for companies that want to have a complete and simple GPS Fleet Management System without having to invest maximum efforts and a significant amount of money. The control of the fleet is fully supported 24 hours a day in all countries with mobile data connectivity.

This mobile app works on any mobile phone or any PDA with GPS module (internal or external); and you do not even need to have consistent Internet connection. The mobile application for GPS Fleet Management works both on and offline, it captures GPS coordinates and it sends stored data via Wi-Fi or UMTS/GPRS when connection resumes.

This application works on the Cloud so can be accessed using any web browser. Received data from the mobile fleet is actualised in seconds in the system, enabling fleet controllers to monitor or receive predefined alerts (email or SMS) in real time. Routes or employees modifications are as simple as using a web browser.

Partner Mobile Application for Cloud Warehouse Management

The Partner Mobile Application for Cloud Warehouse Management is areal time warehouse controlling application that can be used by companies in any sector, irrelevant of their size. It is ideal for companies that want to have a complete Warehouse Management System without having to invest maximum efforts and a significant amount of money. Material movement scenarios are fully supported 24 hours a day in both on and offline modes.

With this application companies will have:

• A solution for any type of warehouse and products
• A solution that is low cost and flexible
• A solution to monitor and model your warehouse anytime and anywhere
• A solution which optimises workers times and movements
• A solution integrated with your production lines
• A solution which thinks for your employees, thus avoiding errors
• A solution as simple as working with a Microsoft Excel spreadsheet

This mobile app works with any mobile phone (using the camera as a barcode scanner for 2D or lineal barcodes) or any PDA; and you do not even need a Wi-Fi Infrastructure (the mobile application for Material Warehouse Management works both on and offline and can send data via Wi-Fi or UMTS/GPRS).

This application works on the Cloud so can be customised using any web browser. Data can be downloaded, actualised and monitored online using a simple Microsoft Excel spreadsheet. Warehouse layout modifications are as simple as painting the changes in the Microsoft Excel spreadsheet and uploading them to the Cloud.